Privacy Policy

SellQuic Ltd ("SellQuic", "we", "our", or "us") is a company registered in the United Kingdom (Company No. 16803075) with operations in Accra, Ghana. We provide a digital commerce platform that helps small businesses create online stores, showcase products, and communicate with customers through integrated messaging channels including Instagram and WhatsApp.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website, platform, and related services. By using SellQuic, you consent to the practices described in this policy.

2.1 Account Information

• Full name, email address, and phone number provided during registration.
• Business name, store name, and product listings.
• Payment and subscription preferences.

2.2 Instagram Data

• Your Instagram username, profile name, and account ID.
• Instagram access tokens (stored securely and encrypted) to maintain the connection.
• Direct messages sent to your business account, solely for the purpose of generating automated AI-powered replies on your behalf.
• Instagram media posts (images, captions, and metadata) when you use the product import feature.
• Comments on your posts, when comment management features are enabled.

2.3 WhatsApp Data

• Your WhatsApp Business Account ID and phone number.
• WhatsApp access tokens (stored securely) to send and receive messages.
• Messages exchanged between your business and customers for AI-powered automated responses.

2.4 Technical Data

• Device type, browser, operating system, and IP address.
• Usage analytics and interaction data to improve our platform.
• Cookies and similar tracking technologies (see Section 8).

• To create and manage your account and online store.
• To provide AI-powered automated messaging on Instagram and WhatsApp, including product recommendations, pricing information, and checkout links.
• To enable product import from Instagram posts using AI-generated descriptions.
• To facilitate communication between sellers and buyers.
• To improve our platform's functionality, performance, and user experience.
• To send service notifications (you can opt out of marketing communications).
• To comply with applicable laws and prevent fraud or platform misuse.

We do not sell or rent your personal information. We may share data only in these circumstances:

• With Meta Platforms, Inc. (Instagram and WhatsApp APIs) to provide messaging and content features.
• With payment processors (Hubtel, Paystack) to process transactions securely.
• With cloud infrastructure providers (Google Firebase, Vercel) for hosting and data storage.
• With AI service providers (Google Gemini API) to generate automated responses and product descriptions.
• When required by law, regulation, or court order.
• In connection with a merger, acquisition, or sale of business assets, under strict confidentiality obligations.

We retain your personal data only as long as necessary to provide our services or comply with legal obligations:

• Account data is retained while your account is active.
• Instagram and WhatsApp access tokens are retained while the connection is active and deleted when you disconnect.
• Message conversation data is retained for up to 90 days for service quality purposes, then automatically purged.
• Upon account deletion, all associated data is permanently removed within 30 days, except where retention is required by law.

You have the right to request the deletion of your personal data at any time. For detailed instructions on how to delete your data, please see our dedicated Data Deletion Policy.

• All data is transmitted using HTTPS/TLS encryption.
• Access tokens are stored in encrypted databases with restricted access.
• We implement role-based access controls to limit data access to authorised personnel.
• Our infrastructure is hosted on secure, SOC 2 compliant cloud platforms.

SellQuic uses cookies and similar technologies to enhance your browsing experience and analyse site traffic. You may control cookie preferences through your browser settings. We use essential cookies required for platform functionality and optional analytics cookies to understand usage patterns. No third-party advertising cookies are used.

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for data processing at any time.
• Request data portability or restriction of processing.
• Object to automated decision-making.
• Lodge a complaint with a data protection authority (ICO in the UK, or the Data Protection Commission in Ghana).

Our services rely on cloud infrastructure and third-party APIs hosted in various jurisdictions including the United States and the European Union. We ensure that all international data transfers comply with applicable data protection laws, including the UK GDPR and Ghana's Data Protection Act (2012), through appropriate safeguards such as standard contractual clauses.

SellQuic integrates with the following third-party services, each governed by their own privacy policies:

• Meta Platforms (Instagram API, WhatsApp Business API)
• Google (Firebase, Gemini AI)
• Vercel (hosting)
• Paystack and Hubtel (payment processing)
• Cloudinary (media storage)

SellQuic is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will be posted on our website with the revised effective date. We encourage you to review this policy periodically.

This Privacy Policy is governed by the laws of England and Wales. For users in Ghana, the Ghana Data Protection Act (2012) also applies. Any disputes relating to this policy will be subject to the exclusive jurisdiction of the courts of England and Wales.

For questions, concerns, or data-related requests, please contact us:

• Email: hello@sellquic.com
• Website: www.sellquic.com
• Address: SellQuic Ltd, United Kingdom